Refund policy

Soutrade Shop Return Policy

We value your satisfaction, but as a wholesale-direct retailer, we must enforce strict guidelines to keep our prices competitive. Please read our policy before making a purchase.

1. 30-Day Return Window

You have 30 days from the delivery date to request a return. Items requested after 30 days are strictly ineligible for returns or refunds.

2. Return Conditions & Restocking Fee

For all returns due to change of mind, wrong size ordered, or buyer's remorse:

• Items must be unopened, unused, in original retail packaging, and in resalable condition.
  
  
• Restocking Fee: A 15% restocking fee will be deducted from your total refund amount to cover warehouse processing costs.
  
• Shipping: The customer is fully responsible for return shipping costs. Original shipping fees are non-refundable.

3. Damaged or Defective Items (100% Protected)

If an item arrives damaged, defective, or incorrect, we will replace or refund it at no cost to you:

• You must report the issue to support@soutradeshop.com within 48 hours of delivery.
  
• Mandatory: You must attach clear digital photos and a brief video showing the defect and the shipping label.
• Once our warehouse distributors verify the defect, a full refund or a free replacement will be processed.

4. Non-Returnable Items

• All items purchased under clearance, sales, or special promotions.
• Customized or special-order products.

5. How to Process a Return

Do not mail packages back to the address listed on your shipping label. You must email support@soutradeshop.com to request a Return Merchandise Authorization (RMA) number and the correct warehouse return address. Packages sent without an active RMA number will be rejected and return shipping will not be compensated.