Shipping policy

SoutradeShop Shipping Policy

Thank you for visiting and shopping at SoutradeShop. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We work with premium domestic carriers (including USPS, UPS, FedEx, and DHL) to ensure the fastest possible transit times across the United States.

Standard Shipping: 2-5 business days (Estimated delivery time after the order has been processed).

Note: Delivery delays can occasionally occur due to carrier-specific issues, high-volume seasons, or severe weather conditions.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically become active and show movement within 24 to 48 hours. You can track your package directly through our website or the carrier's official portal.

4. Customs, Duties, and Taxes

Soutradeshop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, local taxes, etc.).

5. Delivery Issues & Wrong Address

The customer is responsible for providing the correct and complete shipping address at checkout. SoutradeShop is not responsible for orders delivered to an incorrect address provided by the buyer. If a package is returned to our warehouse due to an incorrect address, the customer will be responsible for the reshipping costs.

6. Damages and Lost Packages

If you received your order damaged, or if the tracking status shows "Delivered" but you have not received it, please contact our support team at support@soutradeshop.com within 48 hours of the delivery date.

For Damaged Items: You must keep all packaging materials and damaged goods, and provide clear photos or videos of the item and the shipping label so we can process a claim and send a replacement.